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Building a Product-Centric Culture in Government: A Guide for Leaders
Government agencies are increasingly embracing product-centric approaches to drive digital transformation and deliver exceptional citizen services. This article serves as a guide for government leaders, outlining key principles and actionable strategies to foster a product-centric culture within their organizations. Championing Product Management Leaders must become champions of product management, advocating for its principles and benefits…
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How Product Management Streamlines Government IT
Government IT often faces the challenge of balancing traditional bureaucratic structures with the need for agile digital service delivery. This can lead to slow processes, rigid procedures, and a risk-averse culture, hindering the ability to meet citizens’ evolving needs and expectations. While government IT is often perceived as bureaucratic, many agencies are actively working to…
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Overcoming the Challenges of Implementing Product Management in Government
While the benefits of product management in government IT are clear, implementing and sustaining these practices can present unique challenges. Agencies often encounter obstacles rooted in existing organizational structures, cultural norms, and legacy systems. This article explores some of the common barriers to product management adoption in government and offers strategies to overcome them. Resistance…
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Enhancing Experience Management for Better Business Outcomes
Introduction: The Strategic Value of Experience Management There is a growing recognition of experience as a critical success factor in business, extending beyond service quality to the emotional and lasting impressions left on users/audiences. This article will explore how organizations can leverage experience management to improve customer satisfaction, developer productivity, and overall business success. It…
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Lessons From 5 Years of DevOps Coaching
Five years ago, we launched the DASA DevOps Coach program, not fully realizing just how transformative it would become. We’ve witnessed the impact that skilled coaches have made within organizations striving for high performance. As we hit this milestone, we want to share some of the lessons we’ve learned and the growing role of DevOps…
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Why DevOps is Outgrowing Traditional IT Service Management
Over the past decades, IT Service Management (ITSM) frameworks like ITIL have provided structure, reliability, and efficiency to countless organizations, driving operational excellence in managing IT services. However, with the maturation of DevOps principles and practices, the landscape of software delivery and IT operations has dramatically changed. The DevOps paradigm, with its emphasis on customer-centricity,…
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Four Challenges of Platform Teams: Insights from ThoughtWorks Experts
Platform engineering is crucial to driving innovation, scaling development, and ensuring seamless integration across organizations. As platform engineers, we often face complex challenges that require strategic solutions, a deep understanding of technology, and the ability to align with broader business goals. In this article, we share our experiences working within platform engineering and discuss some…
