Virtual Event
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Experience Management as the New Normal
May 30 – May 31
Virtual Event
Speaker: Marco Gianotten, Chief Inspiration Officer at XLABS
Let’s cut to the chase: It’s not the product but the value that counts!
Step into the emerging field of experience management (XM) for a constant feedback loop on value. XM drives and manages the desired end-user experience, as defined in the Xperience Level Agreement. XLA guides outcome-based relationships between parties that traditionally focus on “output only” with SLAs.
XM is about supporting an ongoing, relentless, and compassionate way of working. Learn about the new standards for CX, UX, EX, and the growing “Alphabet of X” with the rise of product experience (PX) and micro experiences (MX).
XM drives and manages the desired end-user experience, as defined in the Xperience Level Agreement. XLA guides outcome-based relationships between parties that traditionally focus on “output only” with SLAs. Together with DASA, we (XLABS and the XLA.Institute) have developed XM for high-performance digital organizations. You will get a sneak preview.