Introduction to the DASA Experience Management Product Suite

Companies that prioritize experience management (XM) see a 1.6 times higher brand awareness, 1.5 times higher employee satisfaction, and 1.9 times higher average order value.

To help you achieve such impressive outcomes, our latest offering, the DASA Experience Management (XM) Product Suite consists of talent development and transformation enablers. Discover how the product suite will enable digital product teams to establish a holistic approach to XM by using the right mindset, toolset, and skillset.

This product suite brings expertise and a robust body of knowledge in Experience Management (XM) to help software product teams harness the synergies of a comprehensive XM framework to orchestrate user, developer, and employee experiences seamlessly, leading to holistic impact across all touchpoints.

Top challenges addressed by the DASA Experience Management Product Suite:
⌙Lack of understanding of XM’s direct impact on business goals
⌙Insufficient skills to integrate XM into end-to-end product design
⌙Cultural resistance to adopting XM as a core mindset
⌙Limited knowledge and tools for a holistic, enterprise-wide XM approach
⌙Absence of metrics to measure XM impact

Key features of the DASA Experience Management Product Suite:
⌙Certification Program: Equip your digital product teams to enhance user satisfaction, improve stakeholder engagement, gain a competitive edge, and drive organizational success in two days.
⌙Value Box: Establish an Experience Management Office with the right mindset, toolset, and skillset with the help of six guidance products that are mutually exclusive but collectively exhaustive to achieve your goals. It consists of:
– Experience Management Capability Assessment: Evaluate your organization’s readiness and pinpoint areas for improvement.
– XMO Guidance Paper: Implement and measure XM initiatives with comprehensive matrices, templates, and governance structures.
– Key Proudness Indicator Workshop: Define meaningful metrics that foster collaboration and intrinsic motivation.
– Experience Behaviour Workshop: Cultivate behaviors that drive user experience aligned with organizational values.
– Drama Day/Perfect Day Facilitated Simulation: Prepare for the complexities of launching new services or products with scenario-based planning.
– OTOBOX Playbook: Ensure success by focusing on on-time, on-budget, and on-experience delivery, with real-world cases and empathy-driven approaches.

Benefits of the DASA Experience Management Product Suite:
⌙Assess and improve organizational maturity and readiness for XM
⌙Align XM initiatives with business goals and garner stakeholder support
⌙Enable teams with the necessary skills and knowledge
⌙Build a culture that adopts and scales XM practices
⌙Optimize operations for efficiency and reliability
⌙Mitigate risks with best practices and comprehensive guidance

Looking forward to seeing you here and supporting your journey with DASA Experience Management!